Return & Refund Policy

DMV Used Cars LLC


  1. Vehicle Sales – Final Sale Policy

All vehicle purchases at DMV Used Cars LLC are final once the purchase is completed and documents are signed. We encourage all customers to:

  • Inspect the vehicle thoroughly
  • Arrange for a third-party inspection if desired
  • You Can Review and test-drive the vehicle before purchase

❗ No refunds, returns, or exchanges will be accepted for used vehicle purchases once the sale is completed.

  1. Deposit Refund Policy

Deposits placed to hold a vehicle are subject to the terms agreed upon at the time of placement. Please refer to your Deposit Agreement or invoice.

  • Refundable Deposit: Will be refunded in full if the customer cancels within the agreed hold period.
  • Non-Refundable Deposit: Will be retained by DMV Used Cars LLC if the buyer cancels the purchase or fails to complete the transaction within the agreed timeframe.

💡 Refunds on deposits will be processed within 30 business days to the original payment method.

  1. Parts, Accessories, and Add-On Services

Parts, accessories, or services purchased through our online store or in person are eligible for return or exchange under the following conditions:

Eligibility Conditions:

  • Return request is made within 30 calendar days of the original purchase date
  • Item is unused, in its original packaging, and in resalable condition
  • Proof of purchase is provided (receipt or order confirmation)

Non-Returnable Items:

  • Installed or used parts/accessories
  • Custom-ordered or special-order items
  • Labor and installation services
  • Vehicle add-ons that have been installed

Restocking Fee:

A restocking fee of up to 15% may apply to returned parts or accessories at our discretion.

  1. Refund Processing

Approved refunds will be issued using the original method of payment:

  • Credit/Debit Card
  • Bank Transfer
  • Cash: Refunded in person only with valid receipt
  1. Return Procedure

To initiate a return:

  1. Contact us at [Insert your support email or phone number]
  2. Provide order number, item(s) to return, and reason
  3. If approved, ship or bring item back to:

📍 DMV Used Cars LLC[Insert Return Address Here][City, State, ZIP]

Customer is responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately after delivery or pick-up. We may require:

  • Photos of the damage
  • Return of the item
  • Review before issuing a replacement or refund
  1. Contact Information

For questions about returns or refunds, please contact us:

📧 Email: [info@dmvusedcarsllc.com]📞 Phone: [+1 (530) 588 -7458]📍 Location: [2230 Colfax St,SACRAMENTO, CA 95815​]🌐 Website: https://dmvusedcarsllc.com

Optional Add-on (if applicable):

🛡 Extended Service Contracts / Warranties:
If you purchased a third-party service contract or warranty, refund and return rights are subject to the provider’s terms and conditions. Contact the warranty provider directly for claims or cancellations.

Refunds

Once your return is received and inspected, you will be notified via email. We will let you know whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company (posting may be delayed).
  3. Contact your bank (some refunds may take time to process).

If you’ve done all this and still have not received your refund, please contact us at:
📧 Email: {your email address}

Sale Items

Only regular-priced items may be refunded.
Sale items and clearance items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange:

  • Email us at {your email address}
  • Ship the item to: {your physical return address}

If the item is no longer available, we may issue a refund or store credit.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.
Once the returned item is received, a gift certificate will be mailed to you.

If the gift giver had the item shipped to themselves to give to you later, we’ll refund the original purchaser.

Shipping Returns

To return your product, mail it to:
📍 {Your Physical Return Address}

If you receive a refund, the cost of return shipping may be deducted from your refund.

For more expensive items, consider using:

  • A trackable shipping service, or
  • Shipping insurance

We do not guarantee receipt of your return unless proof of delivery is available.

Need Help?

📧 Email: [info@dmvusedcarsllc.com]📞 Phone: [+1 (530) 588 -7458]📍 Location: [2230 Colfax St,SACRAMENTO, CA 95815​]🌐 Website: https://dmvusedcarsllc.com

FOR QUESTIONS ABOUT REFUNDS OR RETURNS, CONTACT US:
📧 Email: {your email address}
📞 Phone: {your business phone}